Harvey and Hugo

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Business Central, 2 Union Square Darlington,
Phone: 01325 486 666
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How to roll out the red carpet


The Pack love getting to hear some incredible speakers at events we attend across the North East, and recently we had the pleasure of experiencing the highly acclaimed Geoff Ramm speak at Teesside University.

His speciality is how to offer Celebrity Service, so here’s what we were inspired by:

  1. It’s the simple things that make a difference
  2. Make it personal
  3. Learn from whatever makes you smile, cry, laugh or part with money
  4. Inspire your team to generate new ideas at every level
  5. Share success and excellent Celebrity Service
  6. Always think about what your customer would like to see, not what you want to give

So, could you look to C.E.L.E.B.R.I.T.Y to refine, improve and redesign your service?

Consistency

Excitement

Love

Engagement

Bravado

Response

Independence

Thank you

You & your team

 

If you’re looking for ideas on how you can develop your marketing and service strategy, throw us a bone on 01325 486666 or info@harveyandhugo.com

More information about Geoff Ramm, customer service and marketing speaker, can be found at www.geofframm.com

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